Support
How you get help depends on who you are — and for most questions the fastest answer is not us.
If you are a client
Your coach set up your account, and your coaching relationship is with them. For anything about your sessions, your worksheets, your invoices or your payments, contact your coach directly — they can act on it and we cannot.
Write to us only if you cannot sign in at all, or if something about the platform itself looks broken.
If you are a coach or an organization
support@waymarkinc.com
8:00 a.m. to 5:00 p.m. Central Time, Monday through Friday.
What to include
- What you were doing, and what happened instead.
- The email address on the account it happened to.
- Roughly when it happened.
- A screenshot, if there is anything to see.
If someone is in danger
Waymark is not an emergency service, and nobody is watching your account in real time. If someone is at risk, call 911, or call or text 988 in the United States.